📦 Return and Exchange Policy
At Class One, we are committed to providing all our customers with the best possible shopping experience. Our policy covers the following conditions:

  • 1. Product Damage Due to Shipping:
  • Communication must be initiated within 24 hours of the customer receiving the shipment.
  • The damage must be clearly documented by sending a photograph to our Customer Service team, along with the order number.
  • Please note that this must be communicated exclusively through the provided contact channels.
  • 2. Product Shipped to an Incorrect Address.
  • 3. Product Availability and Stock:
  • We cannot guarantee the physical availability of a product advertised as “instantly available,” as our inventory changes throughout the day.
  • Should the requested product be unavailable, the customer will be notified.
  • In this event, the customer has the right to request a modification to the order or a full refund of the amount paid.
  • If the customer does not respond within 24 hours, Class One reserves the right to cancel the order.
    Important Exclusions and Conditions
  • Chocolates: For the safety and satisfaction of our customers, chocolate is considered a sensitive product and cannot be exchanged after the customer has received it. Compensation will be provided via a new order only in the event of an error on our part (e.g., wrong item or damage before shipping).
  • Time Limit: The customer forfeits the right to any claim if more than 24 hours have passed since the time of receipt.
    📞 Customer Complaints and Inquiries
    We highly value our customers’ feedback and comments. If you have any complaints or inquiries, please contact our Customer Service team:
  • Email: classoneae@gmail.com
  • WhatsApp (for Website Orders Only): 00971509900951
    We will do our utmost to resolve any issues or answer any questions you may have.
    We hope this policy is clear. Please do not hesitate to contact us if you have any additional questions.