{"id":13,"date":"2025-11-14T04:10:30","date_gmt":"2025-11-14T04:10:30","guid":{"rendered":"https:\/\/classone-uae.com\/?page_id=13"},"modified":"2026-10-18T00:44:30","modified_gmt":"2026-10-18T00:44:30","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/classone-uae.com\/ar\/refund_returns\/","title":{"rendered":"\u0633\u064a\u0627\u0633\u0629 \u0627\u0644\u0625\u0633\u062a\u0628\u062f\u0627\u0644 \u0648\u0627\u0644\u0625\u0633\u062a\u0631\u062c\u0627\u0639"},"content":{"rendered":"<style>.classone-policy{font-family:Arial,Tahoma,sans-serif;font-size:17px;color:#333}.classone-policy h2,.classone-policy h3{font-family:inherit;text-transform:none;color:#212121}.classone-policy h2{font-size:27px}.classone-policy h3{font-size:21px}.classone-policy section{scroll-margin-top:120px}.classone-policy a{overflow-wrap:anywhere}<\/style>\n<div class=\"classone-policy\" style=\"max-width:900px;margin:0 auto;line-height:1.8\">\n<p><a href=\"#returns-en\">English<\/a> | <a href=\"#returns-ar\" lang=\"ar\">\u0627\u0644\u0639\u0631\u0628\u064a\u0629<\/a><\/p>\n<section id=\"returns-en\" lang=\"en\">\n<h2>Delivery, returns and refunds<\/h2>\n<p><strong>Last updated: 18 October 2026<\/strong><\/p>\n<p>This policy applies to website orders from CLASS ONE CHOCOLATE (\u0643\u0644\u0627\u0633 \u0648\u0646 \u0644\u0644\u0634\u0648\u0643\u0648\u0644\u0627\u062a\u0647), Abu Dhabi, United Arab Emirates.<\/p>\n<h3>Delivery throughout the UAE<\/h3>\n<p>We provide free delivery throughout the United Arab Emirates through a delivery representative. Delivery may take two working days in some cases. Please provide accurate contact and delivery details. Contact us if you need to correct them.<\/p>\n<h3>Damaged, incorrect or misdelivered orders<\/h3>\n<p>We cover damaged or misdelivered orders. If your order arrives damaged, contains an incorrect item or is delivered to the wrong address, please contact us as soon as possible after discovering the issue, preferably within 24 hours of delivery. Include your order number, a description of the issue and photographs where possible.<\/p>\n<p>This request for prompt reporting is not a deadline that removes your rights under applicable UAE consumer protection law. For defects for which we are responsible, we will provide the remedy required by that law, including replacement or refund where applicable, without charge. We will confirm the resolution with you, respecting your statutory choice of remedy.<\/p>\n<h3>Change-of-mind requests<\/h3>\n<p>We do not offer additional voluntary change-of-mind returns or exchanges for chocolates after delivery. This does not affect any mandatory cancellation or return rights, or your rights concerning defective, damaged, unsafe, incorrect or otherwise non-conforming products.<\/p>\n<h3>Unavailable products<\/h3>\n<p>If a product you ordered is unavailable, we will notify you. You may request a change to your order or a full refund of the amount paid.<\/p>\n<h3>Questions about a refund<\/h3>\n<p>Contact our customer-service team to confirm the payment arrangements and expected processing time for your approved refund.<\/p>\n<h3>\u062a\u0648\u0627\u0635\u0644 \u0645\u0639\u0646\u0627<\/h3>\n<p>Email: <a href=\"mailto:classoneae@gmail.com\">classoneae@gmail.com<\/a><br>Phone \/ WhatsApp for website orders: <a href=\"tel:+971509900951\">+971 50 990 0951<\/a><\/p>\n<p><strong>Nothing in this policy excludes or limits your rights under applicable UAE consumer protection law.<\/strong><\/p>\n<\/section>\n<hr>\n<section id=\"returns-ar\" lang=\"ar\" dir=\"rtl\" style=\"text-align:right\">\n<h2>\u0633\u064a\u0627\u0633\u0629 \u0627\u0644\u062a\u0648\u0635\u064a\u0644 \u0648\u0627\u0644\u0625\u0631\u062c\u0627\u0639 \u0648\u0627\u0633\u062a\u0631\u062f\u0627\u062f \u0627\u0644\u0645\u0628\u0627\u0644\u063a<\/h2>\n<p><strong>\u0622\u062e\u0631 \u062a\u062d\u062f\u064a\u062b: 18 \u0623\u0643\u062a\u0648\u0628\u0631 2026<\/strong><\/p>\n<p>\u062a\u0633\u0631\u064a \u0647\u0630\u0647 \u0627\u0644\u0633\u064a\u0627\u0633\u0629 \u0639\u0644\u0649 \u0627\u0644\u0637\u0644\u0628\u0627\u062a \u0627\u0644\u0645\u0642\u062f\u0651\u0645\u0629 \u0639\u0628\u0631 \u0645\u0648\u0642\u0639 \u0643\u0644\u0627\u0633 \u0648\u0646 \u0644\u0644\u0634\u0648\u0643\u0648\u0644\u0627\u062a\u0647 (CLASS ONE CHOCOLATE)\u060c \u0623\u0628\u0648\u0638\u0628\u064a\u060c \u0627\u0644\u0625\u0645\u0627\u0631\u0627\u062a \u0627\u0644\u0639\u0631\u0628\u064a\u0629 \u0627\u0644\u0645\u062a\u062d\u062f\u0629.<\/p>\n<h3>\u0627\u0644\u062a\u0648\u0635\u064a\u0644 \u0625\u0644\u0649 \u062c\u0645\u064a\u0639 \u0623\u0646\u062d\u0627\u0621 \u0627\u0644\u0625\u0645\u0627\u0631\u0627\u062a<\/h3>\n<p>\u0646\u0648\u0641\u0651\u0631 \u0627\u0644\u062a\u0648\u0635\u064a\u0644 \u0645\u062c\u0627\u0646\u0627\u064b \u0625\u0644\u0649 \u062c\u0645\u064a\u0639 \u0623\u0646\u062d\u0627\u0621 \u062f\u0648\u0644\u0629 \u0627\u0644\u0625\u0645\u0627\u0631\u0627\u062a \u0627\u0644\u0639\u0631\u0628\u064a\u0629 \u0627\u0644\u0645\u062a\u062d\u062f\u0629 \u0639\u0646 \u0637\u0631\u064a\u0642 \u0645\u0646\u062f\u0648\u0628. \u0642\u062f \u064a\u0633\u062a\u063a\u0631\u0642 \u0627\u0644\u062a\u0648\u0635\u064a\u0644 \u064a\u0648\u0645\u064e\u064a \u0639\u0645\u0644 \u0641\u064a \u0628\u0639\u0636 \u0627\u0644\u062d\u0627\u0644\u0627\u062a. \u064a\u064f\u0631\u062c\u0649 \u0627\u0644\u062a\u0623\u0643\u062f \u0645\u0646 \u0635\u062d\u0629 \u0628\u064a\u0627\u0646\u0627\u062a \u0627\u0644\u062a\u0648\u0627\u0635\u0644 \u0648\u0639\u0646\u0648\u0627\u0646 \u0627\u0644\u062a\u0648\u0635\u064a\u0644\u060c \u0648\u0627\u0644\u062a\u0648\u0627\u0635\u0644 \u0645\u0639\u0646\u0627 \u0625\u0630\u0627 \u0627\u062d\u062a\u062c\u062a \u0625\u0644\u0649 \u062a\u0635\u062d\u064a\u062d\u0647\u0627.<\/p>\n<h3>\u0627\u0644\u0637\u0644\u0628\u0627\u062a \u0627\u0644\u0645\u062a\u0636\u0631\u0631\u0629 \u0623\u0648 \u063a\u064a\u0631 \u0627\u0644\u0635\u062d\u064a\u062d\u0629 \u0623\u0648 \u0627\u0644\u0645\u0633\u0644\u0651\u0645\u0629 \u0625\u0644\u0649 \u0639\u0646\u0648\u0627\u0646 \u062e\u0627\u0637\u0626<\/h3>\n<p>\u0646\u062a\u062d\u0645\u0651\u0644 \u0645\u0633\u0624\u0648\u0644\u064a\u0629 \u0645\u0639\u0627\u0644\u062c\u0629 \u0627\u0644\u0637\u0644\u0628\u0627\u062a \u0627\u0644\u0645\u062a\u0636\u0631\u0631\u0629 \u0623\u0648 \u0627\u0644\u062a\u064a \u062a\u064f\u0633\u0644\u0651\u064e\u0645 \u0625\u0644\u0649 \u0639\u0646\u0648\u0627\u0646 \u062e\u0627\u0637\u0626. \u0625\u0630\u0627 \u0648\u0635\u0644 \u0637\u0644\u0628\u0643 \u0645\u062a\u0636\u0631\u0631\u0627\u064b\u060c \u0623\u0648 \u0627\u062d\u062a\u0648\u0649 \u0639\u0644\u0649 \u0645\u0646\u062a\u062c \u063a\u064a\u0631 \u0627\u0644\u0630\u064a \u0637\u0644\u0628\u062a\u0647\u060c \u0623\u0648 \u0633\u064f\u0644\u0651\u0650\u0645 \u0625\u0644\u0649 \u0639\u0646\u0648\u0627\u0646 \u062e\u0627\u0637\u0626\u060c \u064a\u064f\u0631\u062c\u0649 \u0627\u0644\u062a\u0648\u0627\u0635\u0644 \u0645\u0639\u0646\u0627 \u0641\u064a \u0623\u0642\u0631\u0628 \u0648\u0642\u062a \u0628\u0639\u062f \u0627\u0643\u062a\u0634\u0627\u0641 \u0627\u0644\u0645\u0634\u0643\u0644\u0629\u060c \u0648\u064a\u064f\u0641\u0636\u0651\u0644 \u062e\u0644\u0627\u0644 24 \u0633\u0627\u0639\u0629 \u0645\u0646 \u0627\u0644\u062a\u0648\u0635\u064a\u0644. \u0623\u0631\u0633\u0644 \u0631\u0642\u0645 \u0627\u0644\u0637\u0644\u0628 \u0648\u0648\u0635\u0641\u0627\u064b \u0644\u0644\u0645\u0634\u0643\u0644\u0629 \u0648\u0635\u0648\u0631\u0627\u064b \u062a\u0648\u0636\u062d\u0647\u0627 \u0645\u062a\u0649 \u0623\u0645\u0643\u0646.<\/p>\n<p>\u0647\u0630\u0627 \u0627\u0644\u0637\u0644\u0628 \u0628\u0627\u0644\u0625\u0628\u0644\u0627\u063a \u0627\u0644\u0633\u0631\u064a\u0639 \u0644\u064a\u0633 \u0645\u0647\u0644\u0629\u064b \u062a\u0633\u0642\u0637 \u062d\u0642\u0648\u0642\u0643 \u0628\u0645\u0648\u062c\u0628 \u062a\u0634\u0631\u064a\u0639\u0627\u062a \u062d\u0645\u0627\u064a\u0629 \u0627\u0644\u0645\u0633\u062a\u0647\u0644\u0643 \u0627\u0644\u0645\u0639\u0645\u0648\u0644 \u0628\u0647\u0627 \u0641\u064a \u0627\u0644\u0625\u0645\u0627\u0631\u0627\u062a. \u0648\u0628\u0627\u0644\u0646\u0633\u0628\u0629 \u0625\u0644\u0649 \u0627\u0644\u0639\u064a\u0648\u0628 \u0627\u0644\u062a\u064a \u0646\u062a\u062d\u0645\u0651\u0644 \u0645\u0633\u0624\u0648\u0644\u064a\u062a\u0647\u0627\u060c \u0633\u0646\u0642\u062f\u0651\u0645 \u0627\u0644\u0645\u0639\u0627\u0644\u062c\u0629 \u0627\u0644\u062a\u064a \u064a\u0648\u062c\u0628\u0647\u0627 \u0627\u0644\u0642\u0627\u0646\u0648\u0646\u060c \u0628\u0645\u0627 \u0641\u064a \u0630\u0644\u0643 \u0627\u0644\u0627\u0633\u062a\u0628\u062f\u0627\u0644 \u0623\u0648 \u0631\u062f \u0627\u0644\u0645\u0628\u0644\u063a \u0639\u0646\u062f \u0627\u0646\u0637\u0628\u0627\u0642 \u0630\u0644\u0643\u060c \u062f\u0648\u0646 \u0645\u0642\u0627\u0628\u0644. \u0648\u0633\u0646\u0624\u0643\u062f \u0645\u0639\u0643 \u0627\u0644\u0625\u062c\u0631\u0627\u0621 \u0627\u0644\u0645\u062a\u0651\u0628\u0639 \u0645\u0639 \u0627\u062d\u062a\u0631\u0627\u0645 \u062d\u0642\u0643 \u0627\u0644\u0642\u0627\u0646\u0648\u0646\u064a \u0641\u064a \u0627\u062e\u062a\u064a\u0627\u0631 \u0627\u0644\u0645\u0639\u0627\u0644\u062c\u0629.<\/p>\n<h3>\u0637\u0644\u0628\u0627\u062a \u062a\u063a\u064a\u064a\u0631 \u0627\u0644\u0631\u0623\u064a<\/h3>\n<p>\u0644\u0627 \u0646\u0642\u062f\u0651\u0645 \u0633\u064a\u0627\u0633\u0629 \u0625\u0636\u0627\u0641\u064a\u0629 \u0637\u0648\u0639\u064a\u0629 \u0644\u0625\u0631\u062c\u0627\u0639 \u0627\u0644\u0634\u0648\u0643\u0648\u0644\u0627\u062a\u0629 \u0623\u0648 \u0627\u0633\u062a\u0628\u062f\u0627\u0644\u0647\u0627 \u0644\u0645\u062c\u0631\u062f \u062a\u063a\u064a\u064a\u0631 \u0627\u0644\u0631\u0623\u064a \u0628\u0639\u062f \u0627\u0644\u062a\u0648\u0635\u064a\u0644. \u0648\u0644\u0627 \u064a\u0624\u062b\u0631 \u0630\u0644\u0643 \u0641\u064a \u0623\u064a \u062d\u0642\u0648\u0642 \u0625\u0644\u0632\u0627\u0645\u064a\u0629 \u0644\u0644\u0625\u0644\u063a\u0627\u0621 \u0623\u0648 \u0627\u0644\u0625\u0631\u062c\u0627\u0639\u060c \u0623\u0648 \u0641\u064a \u062d\u0642\u0648\u0642\u0643 \u0627\u0644\u0645\u062a\u0639\u0644\u0642\u0629 \u0628\u0627\u0644\u0645\u0646\u062a\u062c\u0627\u062a \u0627\u0644\u0645\u0639\u064a\u0628\u0629 \u0623\u0648 \u0627\u0644\u0645\u062a\u0636\u0631\u0631\u0629 \u0623\u0648 \u063a\u064a\u0631 \u0627\u0644\u0622\u0645\u0646\u0629 \u0623\u0648 \u063a\u064a\u0631 \u0627\u0644\u0635\u062d\u064a\u062d\u0629 \u0623\u0648 \u063a\u064a\u0631 \u0627\u0644\u0645\u0637\u0627\u0628\u0642\u0629 \u0644\u0644\u0637\u0644\u0628.<\/p>\n<h3>\u0627\u0644\u0645\u0646\u062a\u062c\u0627\u062a \u063a\u064a\u0631 \u0627\u0644\u0645\u062a\u0648\u0641\u0631\u0629<\/h3>\n<p>\u0625\u0630\u0627 \u0644\u0645 \u064a\u062a\u0648\u0641\u0631 \u0645\u0646\u062a\u062c \u0637\u0644\u0628\u062a\u0647\u060c \u0641\u0633\u0646\u062a\u0648\u0627\u0635\u0644 \u0645\u0639\u0643 \u0644\u0625\u0628\u0644\u0627\u063a\u0643 \u0628\u0630\u0644\u0643. \u0648\u064a\u0645\u0643\u0646\u0643 \u0637\u0644\u0628 \u062a\u0639\u062f\u064a\u0644 \u0627\u0644\u0637\u0644\u0628 \u0623\u0648 \u0627\u0633\u062a\u0631\u062f\u0627\u062f \u0643\u0627\u0645\u0644 \u0627\u0644\u0645\u0628\u0644\u063a \u0627\u0644\u0645\u062f\u0641\u0648\u0639.<\/p>\n<h3>\u0627\u0644\u0627\u0633\u062a\u0641\u0633\u0627\u0631 \u0639\u0646 \u0627\u0633\u062a\u0631\u062f\u0627\u062f \u0645\u0628\u0644\u063a<\/h3>\n<p>\u064a\u064f\u0631\u062c\u0649 \u0627\u0644\u062a\u0648\u0627\u0635\u0644 \u0645\u0639 \u0641\u0631\u064a\u0642 \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0644\u062a\u0623\u0643\u064a\u062f \u062a\u0631\u062a\u064a\u0628\u0627\u062a \u0627\u0644\u062f\u0641\u0639 \u0648\u0627\u0644\u0645\u062f\u0629 \u0627\u0644\u0645\u062a\u0648\u0642\u0639\u0629 \u0644\u0645\u0639\u0627\u0644\u062c\u0629 \u0637\u0644\u0628 \u0627\u0633\u062a\u0631\u062f\u0627\u062f \u0627\u0644\u0645\u0628\u0644\u063a \u0627\u0644\u0645\u0639\u062a\u0645\u062f.<\/p>\n<h3>\u0627\u0644\u062a\u0648\u0627\u0635\u0644 \u0645\u0639\u0646\u0627<\/h3>\n<p>\u0627\u0644\u0628\u0631\u064a\u062f \u0627\u0644\u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a: <a href=\"mailto:classoneae@gmail.com\" dir=\"ltr\">classoneae@gmail.com<\/a><br>\u0627\u0644\u0647\u0627\u062a\u0641 \/ \u0648\u0627\u062a\u0633\u0627\u0628 \u0644\u0637\u0644\u0628\u0627\u062a \u0627\u0644\u0645\u0648\u0642\u0639: <a href=\"tel:+971509900951\" dir=\"ltr\">+971 50 990 0951<\/a><\/p>\n<p><strong>\u0644\u0627 \u062a\u062a\u0636\u0645\u0646 \u0647\u0630\u0647 \u0627\u0644\u0633\u064a\u0627\u0633\u0629 \u0645\u0627 \u064a\u0633\u062a\u0628\u0639\u062f \u062d\u0642\u0648\u0642\u0643 \u0623\u0648 \u064a\u0642\u064a\u0651\u062f\u0647\u0627 \u0628\u0645\u0648\u062c\u0628 \u062a\u0634\u0631\u064a\u0639\u0627\u062a \u062d\u0645\u0627\u064a\u0629 \u0627\u0644\u0645\u0633\u062a\u0647\u0644\u0643 \u0627\u0644\u0645\u0639\u0645\u0648\u0644 \u0628\u0647\u0627 \u0641\u064a \u0627\u0644\u0625\u0645\u0627\u0631\u0627\u062a.<\/strong><\/p>\n<\/section>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>English | \u0627\u0644\u0639\u0631\u0628\u064a\u0629 Delivery, returns and refunds Last updated: 18 October 2026 This policy applies to website orders from CLASS<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-13","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/classone-uae.com\/ar\/wp-json\/wp\/v2\/pages\/13","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/classone-uae.com\/ar\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/classone-uae.com\/ar\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/classone-uae.com\/ar\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/classone-uae.com\/ar\/wp-json\/wp\/v2\/comments?post=13"}],"version-history":[{"count":4,"href":"https:\/\/classone-uae.com\/ar\/wp-json\/wp\/v2\/pages\/13\/revisions"}],"predecessor-version":[{"id":29338,"href":"https:\/\/classone-uae.com\/ar\/wp-json\/wp\/v2\/pages\/13\/revisions\/29338"}],"wp:attachment":[{"href":"https:\/\/classone-uae.com\/ar\/wp-json\/wp\/v2\/media?parent=13"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}